Here at SLC we have been able to operate as normal during the time since the COVID-19 outbreak in March. Since we are a family business and a 1-man shop staff (me), we have been able to maintain regular work hours. We continue to fill orders daily while maintaining our usually turnaround time of 7-10 days on most items we manufacture (radius dishes, etc).
Over the past few weeks we have begun to see significant delays with the postal system. This is due to the COVID-19 safety measures that have been put in place at the postal sorting centres, as well as an exceptionally high volume of parcel being processed by the postal system. These delays are applying to all parcels, with International parcels experiencing the highest delays. Parcels that would normally be delivered in 1-2 days are now taking 7-10 days. And international parcels may take an additional 2+ weeks. Since most of our items are large and heavy, at this time there is no good alternative to shipping through the post. Couriers are also experiencing delays and typically charge 2-3 times more than the postal system for shipping.
We generally ship multiple parcels daily and so far nothing has been lost, it is just taking longer than normal for things to arrive. This appears to be the new "normal", at least for a while. The sooner you place your order the sooner it gets into the system. Please factor in extra time for delivery when you are placing an order. If you have any questions please contact us.