Policies

Returns

After receiving your order, you have 30 days to decide if you are satisfied with your purchase. If you wish to return any item, you will have the option to receive a refund or exchange the item. If you choose a refund, we will issue your refund (minus shipping and handling) with the same method that you paid for it. To receive a full refund, the item must be returned in new condition within 30 days of your purchase. Custom-ordered jigs or CNC-made parts can only be refunded if they are found to be defective. 

Damaged Goods

Upon receiving your order, please inspect it to ensure that nothing has been damaged in shipping. If damage has occurred, please notify us immediately so that we can deal with it promptly.  

Warranty Information

Wood Products

Wood products are warrantied to be free of cracks or other damage when they arrive. All wood products sold through Canadian Luthier Supply  are stored in our humidity-controlled shop (45% RH). We carefully inspect every piece for cracks or damage before shipping. Provided you store the materials in a similar environment, they should remain stable. However, if the material is exposed to high humidity or dry conditions, they may crack or warp.

Jigs or Fixtures Made by Canadian Luthier Supply

Any jigs or fixtures made by CLS are warrantied to be free from defects in materials and workmanship for 3 months from purchase. With proper care, these jigs should last for years or indefinitely. This warranty only covers jigs or fixtures made by CLS and does not apply to any other products or tools we sell. 

All Other Products

All other products sold by CLS (cases, amps, tuners, pickups, tools and more) only carry a warranty if offered by the manufacturer.

Ordering from Canada and the United States

Canadian  and US orders may be placed online through our automated shopping cart. Shipping and taxes will be calculated at checkout. You will receive email confirmation of your order via email. We will also contact you with an estimated ship date if the order cannot ship immediately. You will receive another email with tracking information once your order ships. We do not stock all sizes of radius dishes or Hiscox cases, but we can usually have any of the products ready for shipment within approximately 1 week or less. 

International Orders (outside Canada and the US)

At this time our shopping cart cannot calculate shipping on international orders. Please contact us through email to place and order or get a shipping quote. International orders may be subject to brokerage, tax or other import charges. All shipping-related fees and taxes are the responsibility of the customer.

Payment

We accept Visa, Mastercard and PayPal. Personal cheques (allow 10 days to clear) and money orders are also accepted. Your order will ship after we have received full payment. All prices are in Canadian dollars. The name that appears on your credit card or PayPal statement will be House Guitars.

Shipping

All orders are shipped Expedited Parcel Post through Canada Post. Shipping rates are calculated on the total weight of your order. Weight is calculated based on billable shipping weight, and may not be the actually weight of the product (example: Hiscox cases).

 Express Parcel and UPS service is available by request.

Back-ordered Items

If an item you order is going to be out of stock longer than the availability time listed on our site, you will have the option of placing it on back-order. The back-ordered item will ship when it becomes available.